Subscriptions
How do your subscription boxes work?
Each month we curate a themed box that includes handcrafted beads, materials, and a step-by-step design guide. Choose a plan (1–3 pieces). Boxes typically ship in the first two weeks of each month.
Can I change or cancel my subscription?
Yes — you can pause, swap plans, or cancel from your account dashboard. Changes made before the 20th of the month will apply to the following month.
Are subscriptions billed monthly?
Yes. Billing occurs on the same day each month. We accept major credit cards and PayPal where available.
Do you offer gift subscriptions?
Yes — choose a gift option at checkout and enter the recipient's address. Gift subscriptions can be one-time or recurring for a fixed term.
Shipping & Orders
Where do you ship?
We ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How long does delivery take?
Domestic orders usually arrive within 3–7 business days. International delivery typically ranges from 7–21 business days depending on customs and local carriers.
What is your returns & exchanges policy?
Because boxes include limited-edition and handmade items, we don't accept returns on opened subscription boxes. If an item is damaged or missing, contact support within 7 days and we'll resolve it.
Can I track my order?
Yes — tracking is provided for all shipped orders. You will receive an email with the tracking number once your package is dispatched.
Materials & Quality
Where do your beads come from?
We source beads from vetted artisan partners worldwide. We prioritize upcycled materials, small-batch ceramic makers, and cooperatives that follow fair-labor practices.
Are materials safe for children?
Kids subscriptions include age-appropriate, non-toxic materials and clear safety instructions. Adult supervision is recommended for younger children.
Do you offer wholesale or retail partnerships?
Yes — we offer wholesale pricing and special collections for retailers and workshop hosts. Visit our Contact page to start a partnership conversation.
Account & Support
How do I update my shipping or billing details?
Log in to your account and go to Account Settings → Billing & Shipping to update information. If you need help, contact support and we'll assist.
I never received my box — what should I do?
Check your tracking first. If tracking shows delivered but you didn't receive the package, contact us so we can open an investigation with the carrier.
How can I contact customer support?
Reach us via the Contact page or email support@jebead.com. We aim to respond within 1–2 business days.
Still have a question? Send us a message or check our Shipping & Returns page for more details.